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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Queenie “Rooskie”

August 11, 2023

5  out of  5 rating by Queenie “Rooskie”
"Jen was very respectful and helpful understanding if anyone needs help this the place to help you."

Glenda Martinez

July 27, 2023

5  out of  5 rating by Glenda Martinez
"Jen Wilkes and her team are the best! Best insurance team in town!"

Matthew Gause

July 26, 2023

5  out of  5 rating by Matthew Gause
"I have several different policies with Jen Wilkes State Farm from personal to business. I’ve been very pleased with the service I’ve received. They’ve responded quickly to any of my questions and concerns."

Betty Frick

June 27, 2023

5  out of  5 rating by Betty Frick
"I had a great experience with Jen's employee regarding my monthly draft. Needless to say, I was very upset due to fraudulent activity on my personal checking account. She had my new account information uploaded within minutes. It was a pleasure dealing with her. I highly recommend this State Farm Agency for your personal needs."

Daniel Logsdon

June 21, 2023

5  out of  5 rating by Daniel Logsdon
"I have been very satisfied to date with services supplied by Jen Wilkes and associates. It's nice having my auto and home protection under one umbrella at an affordable rate. Keep up the good work!"

Rick “Rick” Boyd

June 20, 2023

5  out of  5 rating by Rick “Rick” Boyd
"Very attentive and always happy to address any concerns I have had about my policy. Went above and beyond to help me get every discount I qualified for when initially getting my policy. Always friendly and curtious."


June 20, 2023

5  out of  5 rating by GQ WV
"Great folks to deal with. They take care of their clients."

Sandi Howard

June 20, 2023

2  out of  5 rating by Sandi Howard
"In the beginning I was completely satisfied with my insurance but when my policy increased I never received a clear answer why my policy increased but still was trying to have me buy more insurance renters etc but if I can't get answers to question why increase my policy?"

Bill Igleheart

June 20, 2023

5  out of  5 rating by Bill Igleheart
"Always responsive on questions and the like."

sherri bush

June 20, 2023

5  out of  5 rating by sherri bush
"Insurance wise, State Farm is good. The Drivesafe app is annoying. Its always malfunctioning."

Stacie Cunningham

June 20, 2023

5  out of  5 rating by Stacie Cunningham
"Ya'll are the best"

Nichole Nichols

June 20, 2023

5  out of  5 rating by Nichole Nichols
"Jen is so friendly and helpful. She made my transition from my old company and agent a breeze. Highly recommend her."

Becca Manley

June 9, 2023

5  out of  5 rating by Becca Manley
"We became State Farm customers last year and Jen Wilkes and her team have been great. Jen really is so kind and professional, her care for her clients comes through in her treatment of services, along with going above and beyond to respond to her clients needs and questions so quickly! I would recommend both State Farm and especially Jen Wilkes Agency to handle your insurance needs."

Rebecca Hydrick

June 8, 2023

5  out of  5 rating by Rebecca Hydrick
"Jen and her staff always treat you like family. They have your family and pockets in mind when it comes to what is best for your household including saving you some money! I have been with State Farm for years and Jen has been the best agent I have ever had, aside from my mother. Lol but if you want an insurance company that has community ties and treats you like family, Jen Wilkes is the way to go."

Binky Baughman

June 8, 2023

5  out of  5 rating by Binky Baughman
"Everyone in this office is professional and always willing to go the extra mile."


June 2, 2023

5  out of  5 rating by RUTH HUNTER
"My experience was nice and pleasant. I enjoyed talking to the representative. She answered all my questions and asked if I was interested in the new service that was available."

Ben Coomer

May 10, 2023

5  out of  5 rating by Ben Coomer
"Helpful, friendly staff. Always made things convenient. Thanks y’all!"

Lucy Ruple

April 26, 2023

5  out of  5 rating by Lucy Ruple
"Amanda was helpful in getting my payment date changed to make it more convenient for me. Thanks for all your help!"

Daniel Davis

April 26, 2023

5  out of  5 rating by Daniel Davis
"I spoke with Heather and it was a very positive experience they were very thorough in making sure that I had the coverage I wanted and that I needed. I felt like they took very good care of me and I could not recommend them enough. I will be sending anyone I know to talk with Heather and Jen at State Farm."

Edward Irick

April 20, 2023

5  out of  5 rating by Edward Irick
"Awesome Agency and Awesome Staff. Top Notch Customer Service!"

Kevin Love

April 17, 2023

5  out of  5 rating by Kevin Love
"Very helpful polite and all the above since I been insured with State Farm through Jen … would recommend anyday .. via N Reynolds"

April Sampson

April 15, 2023

5  out of  5 rating by April Sampson
"Jen and Amanda was absolutely amazing! Jen did everything to get my insurance as low as she could! Thank you ladies, it was my pleasure to speak with both of you!! 😊"

Roeshell Robinson

March 27, 2023

5  out of  5 rating by Roeshell Robinson
"Heather is great and very patient! I was extremely pleased with service and honesty."

Green Love

March 23, 2023

5  out of  5 rating by Green Love
"Jen makes you feel like family. She goes above and beyond to make sure you understand your policies and anything else you need information on. She is patient and kind and what's really big for me is calling or texting me information that could prevent my policies from lapsing. She tries to get you the lowest payments and discounts. She cares unlike the rest of insurance companies. I email her when she was office once and she responded. The best."

Sam Moseley

February 3, 2023

5  out of  5 rating by Sam Moseley
"Great communication, quick reply, Jen & Heather were very knowledgeable and super sweet. They provided excellent coverage for my needs. Check them out is my recommendation 🤩"